ICQ Level 3 Certificate in Providing Financial Services

ICQ Level 3 Certificate in Providing Financial Services

Course Description

This qualification recognises occupational competence for people working in a more technical or professional capacity in financial services. In some areas of work, learners will be carrying out supervisory as well as technical functions. In some instances, learners will be advising other staff or will be the person to whom problems and the out of the ordinary or the less routine situations can be referred.


The qualification is relevant to people working within:


  • Banking - retail banking within banks, building societies and call centres. It is suitable for job roles such as cashiers and customer advisers, and also for people working in: the opening and maintaining of customer accounts; the operation of customer accounts’ operation of currency tills and counter services; and handling of payments
  • Investment Operations - administrative functions within investment operations, mortgage administration, and financing and credit operations. Specific job roles include trade processors, investment information administrators, account reconciliation administrators, settlements administrators, investments performance administrators and corporate actions administrators
  • Insurance - general insurance in routine administrative roles. Specific job roles include claims handling processors, underwriting administrators processing, and administrators within both insurers and insurance intermediary organisations
  • Life, pensions and Investment - life, pensions and investment in routine administrative roles

Level 3 Certificate in Providing Financial Services                                        40 credits

This qualification is the one required for DEL Team Leading Apprenticeship Framework

Mandatory Units

  • Improving and maintaining workplace competence in a financial services environment
  • Comply with regulations within the financial services environment
  • Develop productive working relationships with colleagues


Optional Units are chosen from a range of pathways as detailed below:

  • Customer payments for financial products and services
  • General Insurance
  • Investment operations
  • Life, pensions and investments
  • Financing and credit
  • Administration for financial planning and/or mortgage administration
  • Debt collections



9 - 18 months depending on course and individual circumstances

Contact a member of our Student Support Team (link) for further information


Oral and written unit assessments through student portfolio with practical vocational observations, professional discussion and collection of witness statements

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