Level 2 Diploma in Team Leading

Level 2 Diploma in Team Leading

Course Description

A team leader is someone who provides direction, instructions and guidance to a group of individuals for the purpose of achieving a certain goal. An effective leader will know her team members strengths, weaknesses and motivations.

Team leaders serve various roles in an organisation. Their job is to get tasks done by using all of the resources available to them, including other employees or team members. Below is a list of some important roles a team leader must often take on:

  • Develop a strategy the team will use to reach its goal
  • Provide any training that team members need
  • Communicate clear instructions to team members
  • Listen to team members' feedback
  • Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed
  • Manage the flow of day-to-day operations

In order for you to have the best team leaders, People 1st can offer a number of Team leading programmes.  These programmes are available at Level 2 and can cover knowledge only, or knowledge and workplace performance.


Level 2 Diploma in Team Leading                                      40 credits

This qualification is the one required for DEL Team Leading Apprenticeship Framework

Mandatory Units

Lead and manage a team

Manage personal performance and development

Understand business

Communicate work related information


Optional Units are available in the following areas:

Managing teams and their performance

Managing conflict and promoting diversity and equality

Project work


Developing working relationships and collaboration

Chair and lead meetings

Product and service procurement

Customer service delivery

Managing customer service issues





6 - 12 months depending on course and individual circumstances

Contact a member of our Student Support Team (link) for further information


Oral and written assessment or oral and written unit assessments through student portfolio with practical vocational observations – dependant on qualification being undertaken.

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