NVQ Level 3 Diploma in Hospitality Supervision and Leadership

Course Description

This level will suit you if you've worked in the hospitality industry for some time - you have plenty of experience, and you might already supervise others or manage resources. You want to develop your knowledge and skills, perhaps to move into a management role within the sector. You complete five core units:

  •          Lead a team to improve customer service
  •          Develop productive working relationships with colleagues
  •          Provide leadership for your team
  •          Contribute to the control of resources
  •          Maintain the health, hygiene, safety and security of the working environment.

You also choose several optional units from a wide range that includes:

  •          Supervise reception services
  •          Provide learning opportunities for colleagues
  •          Contribute to the development of a wine list
  •          Contribute to promoting hospitality services and prod

It will cover topics such as:

  •          Leadership
  •          Working relationships
  •          Customer service
  •          Resource control
  •          Health, safety and hygiene
  •          Portering and concierge
  •          Reception, reservations and bookings.                                 


12 - 24 months depending on course and individual circumstances


Oral and written unit assessments through student portfolio with practical vocational observation by a qualified Assessor; Witness Testimonies and Professional Discussion.

Entry Requirements

18 – 24 years old working 21 hrs or above in a relevant job role

All aged groups, must be employed or working voluntary in a relevant job role

Progression Routes

This qualification can lead to further and higher qualifications within the hospitality industry as well as various management courses.

Job Roles within the Food Industry

The Diploma in Hospitality Supervision and Leadership can help you find a job in a wide range of roles including:

  •          Bar person/Manager
  •          Catering/Restaurant manager
  •          Hotel manager
  •          Kitchen supervisor/Manager
  •          Leisure Centre manager
  •          Supervisor/Team leader

People 1st offer the following Pathways for Hospitality at L2

Pathway One          Hospitality Services

Pathway Two          Food and Beverage Service

Pathway Three       Housekeeping

Pathway Four         Front of House Reception

Are you Interested in applying to this course, or any others? Find your nearest office and get in touch

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